Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Discover & Planner ("Company," "we," "our," or "us") regarding your use of our online language learning services.

Our registered office is located at Wellington House, Wellington St, Cardiff CF11 9BE, United Kingdom.

By accessing or using our services, you agree to be bound by these Terms and our Privacy Policy. If you disagree with any part of these terms, you may not access our services.

2. Description of Services

Discover & Planner provides online foreign language learning services, including:

• One-on-one tutoring sessions
• Group language classes
• Business language training
• Exam preparation courses
• Educational materials and resources
• Progress tracking and assessment tools

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with reasonable notice.

3. User Accounts

3.1 Account Creation

To access our services, you must create an account by providing accurate and complete information. You must be at least 16 years old to create an account.

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Keeping your account information current and accurate

3.3 Account Termination

We may suspend or terminate your account if you violate these Terms or engage in prohibited activities. You may terminate your account at any time by contacting us.

4. Payment and Billing

4.1 Fees and Charges

Our services are offered on a fee basis. Current pricing is available on our website. All prices are in British Pounds (GBP) unless otherwise stated.

4.2 Payment Terms

• Payments are due in advance according to your selected payment plan
• We accept major credit cards and other approved payment methods
• All payments are processed securely through third-party payment processors
• Late payments may result in service suspension

4.3 Refund Policy

• Refunds for unused sessions may be available within 14 days of purchase
• Group class refunds are subject to our cancellation policy
• Refund requests must be submitted in writing to our support team
• Processing time for approved refunds is typically 5-10 business days

5. User Conduct and Responsibilities

5.1 Acceptable Use

You agree to use our services only for lawful purposes and in accordance with these Terms. You must not:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Upload or share inappropriate, offensive, or harmful content
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt our services
• Share account credentials with unauthorized persons

5.2 Class Participation

• Arrive punctually for scheduled sessions
• Maintain a respectful environment during classes
• Come prepared with necessary materials
• Provide at least 24 hours notice for cancellations
• Participate actively in learning activities

6. Intellectual Property Rights

6.1 Our Content

All content provided through our services, including but not limited to:

• Educational materials and curriculum
• Audio and video content
• Website design and software
• Trademarks and logos

are owned by Discover & Planner or our licensors and are protected by intellectual property laws.

6.2 License to Use

We grant you a limited, non-exclusive, non-transferable license to access and use our educational content solely for your personal learning purposes.

6.3 User Content

You retain ownership of content you create or submit. By submitting content, you grant us a non-exclusive license to use it for providing and improving our services.

7. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

8. Cancellation and Rescheduling

8.1 User Cancellations

• Individual sessions: 24 hours advance notice required
• Group classes: 2 hours advance notice required
• Late cancellations may result in forfeiture of the session
• Emergency cancellations will be considered on a case-by-case basis

8.2 Company Cancellations

We may cancel sessions due to:

• Tutor unavailability due to illness or emergency
• Technical issues preventing service delivery
• Insufficient enrollment for group classes

In such cases, we will offer rescheduling or appropriate compensation.

9. Disclaimers and Limitations

9.1 Service Disclaimers

Our services are provided "as is" without warranties of any kind. We do not guarantee:

• Specific learning outcomes or proficiency levels
• Uninterrupted or error-free service
• Compatibility with all devices or software
• Success in language examinations or certifications

9.2 Limitation of Liability

To the maximum extent permitted by law, Discover & Planner shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Damages exceeding the amount paid for services
• Third-party actions or content

10. Technical Requirements

To use our services effectively, you need:

• Stable internet connection (minimum 1 Mbps)
• Compatible device (computer, tablet, or smartphone)
• Updated web browser or required applications
• Audio and video capabilities for live sessions
• Quiet environment for optimal learning

11. Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Government actions or regulations
• Internet service disruptions
• Pandemics or health emergencies
• Labor strikes or disputes

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify users of significant changes by:

• Posting updated Terms on our website
• Sending email notifications to registered users
• Updating the "Last updated" date

Your continued use of our services after modifications become effective constitutes acceptance of the updated Terms.

14. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.

15. Contact Information

For questions about these Terms or our services, please contact us:

16. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Discover & Planner regarding the use of our services and supersede all prior agreements and understandings.