Privacy Policy

1. Introduction

Discover & Planner ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our online language learning services.

Our registered office is located at Wellington House, Wellington St, Cardiff CF11 9BE, United Kingdom.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact details (email address, phone number, postal address)
• Account credentials (username and password)
• Payment information (processed securely through third-party payment processors)
• Learning preferences and progress data
• Communication records (emails, chat messages, support tickets)

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• IP address and geolocation data
• Browser type and version
• Device information (operating system, device type)
• Website usage data (pages visited, time spent, clickstream data)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: Providing language learning courses and educational services
• Account Management: Creating and managing your user account
• Payment Processing: Processing payments and managing subscriptions
• Communication: Sending course updates, newsletters, and customer support
• Personalization: Customizing your learning experience and recommendations
• Analytics: Improving our services and website functionality
• Legal Compliance: Complying with applicable laws and regulations

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on:

• Consent: When you have given explicit consent for specific processing activities
• Contract: When processing is necessary for the performance of our services
• Legitimate Interests: For improving our services and website functionality
• Legal Obligation: When required by applicable laws

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information in the following circumstances:

• Service Providers: Third-party vendors who assist in providing our services (payment processors, email services, analytics providers)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: When you have given explicit consent to share specific information

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations
• Resolve disputes and enforce our agreements

Account information is typically retained for 7 years after account closure, or as required by applicable law.

7. Your Rights (GDPR)

If you are located in the European Economic Area, you have the following rights:

• Access: Request access to your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data
• Portability: Request transfer of your data in a structured format
• Restriction: Request restriction of processing
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for specific processing activities

To exercise these rights, please contact us at [email protected]

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. For detailed information about our cookie practices, please see our Cookie Policy.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Secure payment processing through certified providers

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:

• Adequacy decisions by the European Commission
• Standard contractual clauses
• Binding corporate rules

11. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided personal information, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting a notice on our website
• Sending an email notification
• Updating the "Last updated" date

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

13. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

14. Data Protection Authority

If you have concerns about our handling of your personal data, you have the right to lodge a complaint with the relevant data protection authority:

Information Commissioner's Office (ICO)
Website: https://ico.org.uk
Phone: 0303 123 1113